Refunds & Exchanges
CHANGE OF MIND PURCHASES.
Spendless Shoes is happy to provide a full refund or exchange for change of mind purchases. We do not place time frame limitations on returns where a receipt is provided and the garment has not been worn.
OUR REFUND/EXCHANGE POLICY FOR CREDIT CARD PAYMENTS
All online purchases are entitled to an exchange or refund in accordance with Spendless Shoes’ returns and exchange policy by mail. Exchanges and refunds by mail must be returned at the customers’ cost via registered post.
For all mailed exchanges and refunds, an exchange and refund form is available upon request via our contact form.
OUR REFUND/EXCHANGE POLICY FOR AFTERPAY AND ZIPPAY PAYMENTS
If you require a refund or exchange, please note this must be posted back to the online store at your cost.
Steps to take:
- Jump onto our website and submit an Returns Request through the contact form.
- Ensure you include your order number and purchase details.
- We’ll contact you by email with everything you need to return your order for a refund.
I THINK MY SHOES HAVE A FAULT. DO THEY COME WITH A GUARANTEE?
Our number one priority is keeping our customers happy! That is why we do not place a timeframe on your shoes, we leave that up to you. If you believe your shoes haven’t stood the test of time in YOUR opinion, our friendly online team will be able to assess your shoes (via images) for faults that may have led to your shoes not wearing as well as they should have.
In some circumstances, it may be necessary for the shoes to be returned to our support centre to be examined, and if the shoes are correctly identified as faulty the customer will be reimbursed any postage fees that may have applied to return the shoes. A receipt for the postage cost must be enclosed, and no refunds will be issued for postage without a receipt.
WHAT COUNTS AS A FAULT?
A fault may include missing or loose buckles/straps, a broken heel, or some other manufacturing mistake. Please keep in mind that shoes with signs of wear and tear may not qualify as faulty.